Terms of Service
1. Who we are
AØSAÎ ("AOS AI", "we", "us") designs and builds custom software, websites, web and mobile apps, AI text and voice agents, and private offline AI systems for businesses. You can reach us at [email protected] or 646-846-9369.
2. Using this website
You may browse and use aosai.co for lawful purposes. Please don't try to disrupt it, break its security, or scrape it at volume. The calculator and examples on this site are illustrations, not forecasts or promises of results.
3. Projects and proposals
Every build starts with a written proposal or agreement that sets out scope, price, timeline and deliverables. Work outside that scope is quoted separately before it starts. You'll review and approve designs and launches before they go live.
4. Fees and payment
- Monthly plans (for example the AI text agent at $89/mo or the voice agent at $240/mo) are billed in advance plus the stated setup fee. Quarterly billing, where offered, is billed per quarter.
- Project work (custom software, websites, apps, private AI) is a flat price, usually with a deposit to start and the balance at milestones or launch, as stated in your proposal.
- Third-party costs such as phone numbers, text and call usage, domains, hosting, app store fees, ad spend and hardware are passed through or paid by you directly, as agreed.
- Late invoices may pause services after written notice.
5. Cancellation
Month-to-month plans can be cancelled by either side with 30 days' written notice. Quarterly plans run to the end of the paid quarter. Setup fees and completed project work are not refundable except under our 30-day satisfaction guarantee below.
6. 30-day satisfaction guarantee
If you're not satisfied within 30 days of launch, tell us in writing and we'll work to make it right. The details for your engagement are confirmed on your strategy call and in your proposal.
7. Ownership
Once paid in full, you own the custom code, designs and content we create specifically for you, plus your domain and your data. We keep ownership of our pre-existing tools, templates, libraries and know-how, and you get a perpetual licence to use them as part of what we deliver. Third-party software stays under its own licence. We may show non-confidential work in our portfolio unless you ask us not to.
8. Your data and confidentiality
Your data stays yours. We don't sell it and we don't use it to train AI models. We keep your confidential information confidential and use it only to deliver our services. How personal information is handled is described in our Privacy Policy, and specific data-handling terms (including NDAs) are put in writing before work starts where needed.
9. AI agents and messaging
- AI agents can make mistakes. They're set up to answer what they know and hand off to a person when they don't, but you're responsible for reviewing their configuration and the information they're given.
- You confirm that you have the right to contact the people your agents text or call. You agree to follow applicable laws, including the TCPA, CAN-SPAM, and carrier rules such as A2P 10DLC registration, and to honour opt-out requests (like STOP).
- Calls may be recorded or transcribed only where you've provided any legally required notice.
10. No guaranteed rankings or results
We build websites to be fast, clear and machine-readable, which helps search engines and AI assistants understand your business. No one controls Google, ChatGPT, Gemini or any other platform, so we don't guarantee rankings, citations, recommendations, traffic, leads or revenue. Figures on this site are averages or illustrations, not promises.
11. Your responsibilities
Please give us accurate information, timely feedback and the access we need (accounts, phone numbers, calendars). You're responsible for the content you provide and for having the rights to it.
12. Warranties and liability
We do our work with professional care. Beyond what's in your agreement, our services are provided "as is". To the fullest extent the law allows, neither side is liable for indirect or consequential losses, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
13. Changes
We may update these terms. The date at the top shows the latest version. Changes don't alter a signed agreement unless both sides agree in writing.
14. Governing law
These terms are governed by the laws of the State of New York, USA. We'd always rather resolve an issue with a conversation first, so call or email us.